Shipping Policy

At Quay, we prioritize careful order processing and strive to deliver your purchases promptly and reliably. This page outlines the details of how we handle your orders from payment through delivery.

Order Processing

Once your payment is successfully confirmed, we typically process orders within 1-3 business days. Please note that processing may take longer during major holidays or special promotional events.

Shipping Time and Charges

After your order leaves our facility, transit usually takes between 7 and 12 business days within the United States. Actual delivery times can vary depending on your location, customs inspections, or carrier operations.

Shipping fees are automatically calculated based on your order and are displayed at checkout before you finalize your purchase.

Tracking Your Shipment

When your package is shipped, we will send you tracking information via email. Please allow a short period for the tracking carrier to update shipment status details after dispatch.

Order Cancellations

You may cancel your order within 12 hours after purchase. If you wish to cancel, please contact us immediately to increase the chances of stopping the order before processing begins.

Returns and Refunds

Returns are accepted within 14 days from the date you receive your package.
Return shipping costs are your responsibility unless the item arrived damaged, defective, or incorrect.
After we receive and inspect your returned items, we will process your refund within 5-10 business days.

Additional Information

Estimated delivery times are guidelines and can be impacted by external factors such as transit delays, customs holds, weather conditions, or national holidays beyond our control.