Terms of Service

Overview

These Terms of Service ("Terms") outline your rights and responsibilities when using Quay's website and purchasing our products, which include sunglasses, blue light glasses, frames, lenses, and accessories. By accessing or placing an order through this platform, you agree to comply with these Terms.

Permitted Use of the Website

When interacting with Quay's website, you must comply with all applicable laws and refrain from any prohibited actions including, but not limited to:

Accessing restricted system areas without authorization;
Disrupting, overloading, or compromising the website's security or functionality;
Uploading or transmitting viruses, ransomware, or any malicious software;
Copying, reselling, or exploiting Quay’s proprietary content without explicit written consent;
Executing fraudulent, deceptive, or unauthorized acts relating to platform use or orders.

Product Information and Ordering

Quay strives to provide accurate details for all products including pricing, descriptions, availability, and images. However, inaccuracies may occasionally occur. Your order constitutes an offer to buy and is subject to our acceptance based on stock availability and price verification.

We reserve the right to refuse, limit, or cancel any transaction due to issues such as pricing errors, insufficient stock, payment problems, or detected fraudulent activity.

Order Processing and Shipping

After order acceptance, processing typically takes between 1-3 business days. The estimated delivery timeframe is 7-12 business days, subject to carrier availability and your location.

Shipping costs are calculated and displayed during checkout, based on your chosen shipping option and destination.

Returns and Refunds

If you wish to return a product, you must submit a return request within 14 calendar days from the date of delivery.

To be eligible for a return, items must:

Be unused and unaltered;
Remain in original packaging;
Not be damaged due to customer use.

Return shipping costs are the responsibility of the customer unless the product was received damaged, defective, or incorrect.

To initiate a return, please contact Quay support via email at maxxesek@gmail.com to receive authorization and instructions.

Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned product.

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing your order. Once this period has passed, your order may have already entered processing, and cancellation may no longer be possible.

Intellectual Property

All content on Quay's website—including text, images, trademarks, and code—is owned by Quay or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

Disclaimer

Our website and services are provided "as is" and "as available," without guarantees of uninterrupted operation. Quay disclaims all statutory and implied warranties to the fullest extent permitted by law.